Terms and Conditions

Terms and Conditions

Welcome to Divine India Yatra ("DIY", "we", "our", or "us"). By booking any tour, transport, visa assistance, or travel-related service through our website, office, or representatives, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.

1. Booking Confirmation

• All bookings are subject to availability.
• Bookings are confirmed only after receipt of the required deposit or full payment.
• Divine India Yatra reserves the right to accept or reject any booking.
• Booking confirmations will be sent via Email or WhatsApp.

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2. Pricing

• Prices are quoted in the applicable currency mentioned in the package.
• Prices may change due to airfare, fuel surcharge, taxes, exchange rate fluctuations or government regulations.
• Confirmed bookings will not be affected unless mandatory government charges apply.

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3. Payment Policy

• A booking deposit is required to confirm your reservation.
• Full payment must be made before the specified due date.
• Failure to complete payment may result in automatic cancellation.

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4. Cancellation Policy

Cancellation Period	Cancellation Charges
45 Days or More	Deposit Only
30 – 44 Days	30% of Tour Cost
15 – 29 Days	50% of Tour Cost
7 – 14 Days	75% of Tour Cost
Less than 7 Days	100% of Tour Cost
No Show	100% of Tour Cost

Airline tickets, visa fees, hotel reservations, permits and insurance may be non-refundable.

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5. Refund Policy

• Approved refunds will be processed within 30–45 working days.
• Refunds are subject to airline, hotel and supplier policies.
• Visa fees, processing fees and government charges are generally non-refundable.

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6. Travel Documents

Passengers are responsible for ensuring they possess:

• Valid Passport (Minimum 6 months validity)
• Required Visa(s)
• Transit Visa(s) where applicable
• Vaccination Certificates (if required)
• Travel Insurance (Recommended)

Divine India Yatra shall not be responsible for losses arising from invalid or incomplete travel documents.

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7. Visa Assistance

• DIY provides visa application assistance only.
• Visa approval is solely at the discretion of the respective Embassy or Immigration Authority.
• Visa fees and service charges are generally non-refundable.
• DIY does not guarantee visa approval.

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8. Flight Schedule Changes

• Airlines may change flight schedules, delay, cancel or modify flights.
• DIY is not responsible for airline operational decisions.
• We will assist customers in coordinating with airlines whenever possible.

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9. Hotel Accommodation

• Hotels are allocated according to the booked category.
• If unavailable, an equivalent hotel will be provided.
• Standard Check-in: 2:00 PM
• Standard Check-out: 12:00 Noon

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10. Transport Services

• Vehicle allocation depends on group size.
• Vehicles may include Sedan, Etios, Innova, Innova Crysta, Tempo Traveller, Urbania or Coach.
• Drivers will follow local traffic laws and operating regulations.

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11. Tour Itinerary

DIY reserves the right to modify routes, hotels, sightseeing or tour schedules due to:

• Weather Conditions
• Road Closures
• Government Restrictions
• Festivals
• Safety Reasons
• Operational Requirements

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12. Force Majeure

DIY shall not be liable for delays, cancellations or changes caused by circumstances beyond our reasonable control, including but not limited to:

• Natural Disasters
• Floods
• Earthquakes
• Cyclones
• Pandemics
• Political Unrest
• War
• Government Restrictions
• Airline Strikes
• Road Closures

Any additional expenses arising from such events shall be borne by the traveler.

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13. Customer Responsibilities

• Comply with local laws and regulations.
• Respect local customs and traditions.
• Follow instructions from the tour manager or driver.
• Maintain respectful behaviour throughout the trip.
• Refrain from activities that may endanger others.

DIY reserves the right to remove any traveler whose conduct negatively affects other passengers or tour operations.

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14. Health & Medical Conditions

• Travelers must disclose any significant medical conditions before departure.
• DIY is not responsible for medical expenses incurred during travel.
• Comprehensive travel insurance is strongly recommended.

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15. Travel Insurance

Travel Insurance is strongly recommended. DIY shall not be liable for:

• Medical Expenses
• Trip Cancellation
• Trip Interruption
• Loss or Delay of Baggage
• Theft
• Personal Accidents

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16. Baggage

• Passengers are responsible for their luggage at all times.
• DIY shall not be responsible for lost, delayed or damaged baggage.
• Personal belongings left in vehicles or hotels are the passenger's responsibility.

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17. Optional Activities

Optional tours or activities not included in the package are undertaken entirely at the traveler's own risk.

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18. Photography & Marketing

DIY may use photographs or videos taken during tours for promotional purposes unless the traveler informs us in writing before the commencement of the tour.

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19. Website Information

• We strive to ensure all information published is accurate.
• Prices, itineraries and availability may change without notice.
• Images are for illustration purposes only.

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20. Limitation of Liability

DIY acts solely as an intermediary between travelers and third-party service providers including airlines, hotels, transport companies and other suppliers. We are not liable for delays, negligence, acts or omissions of third-party providers.

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21. Governing Law

These Terms & Conditions shall be governed by the laws applicable in the jurisdiction where Divine India Yatra is registered. Any disputes shall be subject to the exclusive jurisdiction of the competent courts.

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22. Contact Information